At Pickloop, customer satisfaction is a top priority, and the quality of products offered is stood by firmly. This Return & Refund Policy outlines the terms and conditions for returning items, canceling orders, and receiving refunds. Please read this policy carefully before making a purchase.
ORDER CANCELLATION POLICY
Orders may be canceled within 24 hours of payment confirmation, provided the order has not yet been processed for shipment.
If more than 24 hours have passed, please contact us immediately at support@pickloop.com to inquire about cancellation possibilities.
RETURN POLICY
Return Window:
You may request a return within 30 days from the date your order is delivered. Requests made after this period will not be accommodated.
Eligibility for Returns:
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
Damaged, Defective, or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect, please contact Customer Support via email at support@pickloop.com within 30 days of delivery with your order number and clear photo/video evidence of the issue.
Return Shipping for Verified Issues: For items confirmed by Pickloop to be damaged, defective, or incorrect due to an error on our part, Pickloop will provide a pre-paid return shipping label or reimburse the customer for the full standard return shipping cost.
REFUND POLICY
Refund Processing:
Upon receipt and inspection of the returned item(s), refunds are processed within 1-3 business days.
Refund Method:
Refunds will be credited to the original method of payment.
ACCEPTED PAYMENT METHODS
We accept payments via:
- PayPal
(Please ensure this list matches the payment options available at your checkout.)
CONTACT US
For all inquiries regarding this policy, please contact us:
Email: support@pickloop.com
Working Hours: 9:00 AM – 5:00 PM (Monday – Friday, PDT)
(Excluding U.S. public holidays)