Shipping policy

Shipping Policy

1. ORDER PROCESSING & SHIPMENT NOTIFICATION

  • Processing Time: All orders are processed within 3-5 business days (Monday - Friday, excluding U.S. public holidays).
  • Order & Shipment Confirmation: You will receive an order confirmation email after placing your order. Once shipped, you will receive a separate shipment confirmation email with your tracking number(s).

2. SHIPPING DESTINATIONS & TIMELINES

  • Shipping Area: Pickloop currently ships exclusively to addresses within the United States (US).
  • Shipping Carriers: Orders are shipped via reputable carriers such as USPS, UPS, and FedEx.
  • P.O. Boxes & APO/FPO Addresses: At this time, shipping to P.O. Boxes or APO/FPO/DPO addresses is unavailable. A physical street address is required.
  • Estimated Transit Time: After processing, orders are typically delivered within 3-4 business days.

3. SHIPPING RATES & FEES

  • A flat-rate shipping fee of $16.00 USD applies to all orders.
  • Free Shipping: Complimentary standard shipping is offered on all orders totaling $160 USD or more.
  • Taxes: Applicable sales tax will be calculated and added to your order total based on your shipping address.

4. SHIPPING ADDRESS ACCURACY

It is the customer's responsibility to provide a complete and accurate shipping address. Pickloop is not responsible for orders lost or delayed due to incorrect addresses. If you notice an error, please contact support@pickloop.com immediately.

5. SHIPPING ISSUES

  • Lost or Stolen Packages (Marked as Delivered): If tracking shows "delivered" but you have not received your package, please check with neighbors and contact the shipping carrier directly to initiate a trace. Pickloop is not responsible for packages once confirmed as delivered.
  • Packages Damaged in Transit: If your order arrives damaged, please contact support@pickloop.com within 5 business days of delivery with your order number and clear photos of the damage. Please retain all original packaging.

6. CONTACT US

For any questions regarding this Shipping Policy, please contact us: